Beyond my passion for design, I’ve cultivated extensive experience in product management and business operations. In my roles as Product Manager and Director of Development, I’ve led initiatives to improve internal software systems and enhance operational efficiency. I regularly collaborated with product and technology teams to identify key areas for improvement and developed solutions that made internal tools more user-friendly, driving better customer satisfaction.

In my product management role, I worked closely with cross-functional teams to gather feedback, document needs, and implement solutions that streamlined various operations. This included designing new systems for collecting customer data, integrating essential information into internal platforms, and optimizing workflows for ticketing and communication. By automating repetitive tasks and introducing more efficient processes, I not only improved operational efficiency but also enhanced the overall customer experience. My focus is always on making tools and systems more intuitive and effective for everyone involved.

Throughout this work, I’ve always prioritized collaboration, continuous iteration, and clear documentation—ensuring teams were not only trained on new systems but had the resources they needed for long-term success. My combined experience in design and product management allows me to bridge the gap between creative and business goals, delivering solutions that are both effective and impactful.